Description
IT Project Manager - ServiceNow - ITIL - ITSM
Job Details:
Essential Job Duties and Responsibilities:
- Ensures that projects meet quality, schedule, milestone, and budget commitments.
- Collaborates within the Customer Services PMO to develop and implement Project Management Methodology, Process, Tools and Mentoring to the organization
- Ability to articulate business cases in alignment with the WW Customer Services Organization strategy and deliver such projects to meet the guidelines within each business case.
- Ensures that the goals and objectives of the project are understood and agreed with the project sponsor.
- Manages project expectations, scope, risk and changes.
- Provides leadership surrounding issue identification and resolution. Acts as point of contact for escalation of project issues and resolves project conflict.
Other responsibilities may include:
- Uses formal project methodology to meet quality, schedule, scope and budget commitments
- Leverages formal change management processes to manage changes to scope, cost, schedule and to ensure alignment in expectations
- Tracks and drives resolution on open questions, issues and risks as well as develop risk mitigation plans.
- Creates detailed project schedules and work plans to ensure all required project deliverables are tracked with dependencies and resource assignments clearly identified
- Tracks progress of deliverables to completion and ensure project resources are managed to task plans.
- Accountable for continuous monitoring of project health and adjusting resource allocations and task plans to ensure the success of the project and its team members
- Resource management of project team including prioritizing tasks and deadlines appropriately
Minimum Job Requirements:
- Degree in Business Administration, IT, related discipline or equivalent
- Considerable experience in managing IT projects specifically IT infrastructure projects such as technology refresh and new system introduction
- Solid technical understanding of IT infrastructure, hardware, networks, phone systems and security. PMP certification highly desired.
- ITIL v3 certification highly desirable and ITSM toolset experience such as ServiceNOW.
- Must have advanced understanding and experience using common project management scheduling tools.
- Requires excellent written and verbal communication skills.
- Able to manage multiple projects with proven experience in successfully managing and implementing multiple initiatives on behalf of business partners.