Site Support Engineer

Turin, Piedmont  ‐ Onsite
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Description

The End User computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises.

The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required

Desktop Support
• Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 and Microsoft Office and any other authorised desktop/Laptop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Manage & provide technical support for Mobile devices/PDA/iPads etc.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Is able to troubleshoot and manage Video conferencing equipment in the region
• Asset & Inventory Management
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
• Safely package equipment for branches and arrange for the transport of the equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
• Manage, support & coordinate Print Services.
Start date
2021
From
Adroit People Ltd
Published at
04.02.2021
Contact person:
Hema S
Project ID:
2043314
Contract type
Permanent
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