Technical Services Manager

London  ‐ Onsite
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Description

The S&A Group are working with a consulting team who require an experienced Technical Service Manager to work on a government project, based in London, (although due to Covid, remote working).

This assignment will be 3-6 months initially, outside of IR35. Security Clearance preferred or eligible to go through Security checks.

We re looking for someone with hands-on technical change and/or service management experience, specifically in relation to large, organisational ERP systems (preferable the Oracle E-Business Suite). You ll already have influenced and contributed to IT strategy and architectural decisions, although there s an opportunity for formal and hands-on training and development where required.

Knowledge:

  • Working knowledge of managing and evolving business critical applications and services.
  • Understanding of Applications Lifecycle Management.
  • Broad understanding of ERP applications, preferably Oracle E-business suite.
  • Broad understanding of multiple ERP modules and the integration between them.
  • Working knowledge of Back Office support systems and the integration between them.
  • Understanding of managing services delivered through external service providers and working within an outsource environment particularly from a technology perspective.
  • Knowledge of standard IT architectural practices
  • Understanding of key business stakeholders and their different perspectives.
  • Understanding of IT service management
  • Understanding of IT change & release management practices

Skills:

  • Excellent customer relationship management.
  • Excellent stakeholder and supplier service management.
  • Strong interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
  • Ability to use specialist knowledge of business and applications (specifically ERP) to provide support and also to challenge users, suppliers and colleagues.
  • Commercially astute problem solver, with the ability to quickly get to the heart of a problem and propose effective and efficient solutions.
  • Ability to develop plans and roadmaps for changes, gathering stakeholder agreement and progressing through to delivery in line with the organisation's standards and methods.

Experience:

  • IT Service Management (eg ITIL)
  • Working effectively in a multi supplier outsourced environment and managing third party suppliers.
  • Customer relationship management and customer focused service delivery.
  • Experience of working within a public sector environment.
  • 5+ years of hands on IT experience in either service management or technical change with a broad understanding of both.
  • Architectural experience with technical oversight of multiple technologies and complex system to system interfaces.
Start date
ASAP
Duration
3 months
From
The Strategy & Architecture Group
Published at
21.02.2021
Project ID:
2054522
Contract type
Freelance
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