Description
UX - UX Researcher - UI - UI Prototypes - Digital
Our client, a leading global publishing company is currently seeking a Lead UX Researcher, based in London (working remotely from home until further notice) to be responsible supporting research and product/service design activity across multiple product portfolios for the company.
You will support the Lead Research in documenting current and future service experiences across their product/landscape, defining new design proposals, identifying areas for potential optimisation and improvement with existing products, and quantifying the cost and impact of such improvements, using metrics of cost, complexity of implementation, customer satisfaction and revenue.
Main Responsibilities
- Deliver clear visual representations of current and future Pearson products, highlighting customer pain-points, potential areas for added customer value, and other business-customer interactions
- Liaise between the Experience Design team and other functional teams, maintaining regular communication with key stakeholders to support continuous improvement and mitigate risk
- Undertake and participate in a wide range of qualitative research, to inform the design of optimal educational experiences
- Develop vibrant and engaging service proposals that engage new, potential and existing users, by defining both service provision and product experiences which will delight our customers, driving engagement
Essential Skills
- UX research experience, ideally working closely with user experience/product design teams
- Post-graduate qualification(s) or equivalent experience in HCI or another design or research discipline
- Knowledge and experience of modelling service environments, user flows and business processes
- Experienced in the creation of prototypes, for example storyboards or UI prototypes
- Strong communication skills
- Experience working with a range of local and international stakeholders
- Experience of digital educational content (desirable but not essential)
Your International Talent Provider
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