Service Desk Analyst - 1st Line

Job type:
Start date:
6 months
Published at:
flag_no United Kingdom
Project ID:

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  • Service Desk Analyst - 1st Line Support
  • Inside of Scope!
  • Southampton
  • 6 month contract
  • ASAP Start
  • Up to £16ph

My client is looking for a Service Desk Analyst to join their busy team on a 6 months basis, this role is looking to start before Christmas however the site closes between 24/14 and 03/01, please note interviews will be held next week for this position.


  • Provide a customer and business focused single point of contact to end users reporting IT related incidents or requests
  • Provide a service in line with the team's rota and ensure the phone service is covered between 8am and 5 pm
  • Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams
  • Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively. Recognise and react appropriately to an incident which is of a high severity
  • Identify service and process improvements to enhance the customer experience of IT support function.

Key Skills and Experiences

  • Good Microsoft Office skills (Outlook, Word Excel)
  • Help Desk Experience
  • good communication skills both written and oral
  • Good knowledge of Windows 10
  • Good Knowledge of Active Directory & Exchange

If you are interested and available please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.