Service Transition Manager (MS Applications)

Job type:
on-site
Start date:
ASAP
Duration:
6 months
From:
Cloudstream
Location:
Sussex
Published at:
02/26/2021
Country:
flag_no United Kingdom
Project ID:
2058175

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Service Transition Manager (MS Applications)

Market Rate (initial 6 months)

Brighton or Andover

We are looking for a Service Transition Manager with extensive experience of Service Transition for a utilities company based in either Brighton or Andover.

The ideal Service Transition Manager will have extensive knowledge of Service Transition Management and Acceptance into Service process through its service life cycle. You will also need knowledge of Microsoft based applications.

Duties

  • Responsible for the implementation of the end to end Service Transition process within a programme in line with IT Strategy, roadmap and governances
  • Provides expert guidance on the Service Transition process to Programme/Project Managers and the wider SMT & SD Team
  • Undertaking the role of Service Transition Specialist when necessary for more complex Transition projects/programmes - Ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service

Skills

  • ITIL V2 Manager/V3 Expert
  • Senior Service Transition Management/Specialist experience
  • Experience in executing process development and change
  • Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified
  • Significant experience in Senior IT Service management discipline(s) and working with service level performance management
  • Project Management qualification and delivery experience
  • Experience of working effectively with both Internal and External Service delivery and Architecture/Design teams
  • Experience of working effectively with Service Management teams