Description
Field Service Engineer - 6 months Contract - £16.50 Hour + Over Time - Company Vehicle, Fuel Card and expenses
MUST HAVE EXPERIENCE OF DESKSIDE AND MFP EXPERIENCE (LEXMARK/HP MFP'S) AND A FULL UK DRIVING LICENCE
Immediate Interviews
Our client is looking to recruit an experienced L1 deskside/printer repair engineer with the ability to diagnose, fault find and repair to board and spring level.
As a field Service Engineer you will need to be proficient in break-fix calls for laptops and desktops also.
Key Responsibilities
- Receive and manage incidents, installations and changes through the incident management system and provide Real Time accurate feedback on progress and completion, return all paperwork on time for contracts where required
- Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with customer helpdesks where appropriate
- Provide an excellent level of customer service that exceeds customer expectations
- Manage and apply the specified level of urgency to escalations and requests for information. Assess the severity of a situation and business impact, raising management escalations when required
- Form part of the shift/standby rota as and when required or requested by management
Essential Skills
- Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
- Experience of MFP (Multi-Functional Printers - HP, Lexmark)
- Proven desk side support experience
- Proven knowledge of Microsoft Windows operating systems
- Proven knowledge in supporting Microsoft Office
- Proven experience as a hardware engineer in Desktop, Laptop, and printer maintenance/repair
- Working knowledge of server hardware
- Working knowledge of backup systems
- Flexible on working hours & overtime
- Willing to travel and drive a Luton style van when required
- Will be required to move and lift large MFPs therefore a good level of fitness will be required
This is a fast paced, hardware break-fix role. Applicants skill level for this position will be fully assessed.
- COVID-19 precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Virtual meetings
- Sanitisation, disinfection, or cleaning procedures in place
As this role is based in Luton it is easily commutable from Milton Keynes, Buckinghamshire, Northampton, Surrey, Dunstable.
You will currently be working as a Printer Engineer, Break-Fix Engineer, Field Service Engineer, Deskside Engineer, 2nd Line Support Engineer