Description
Service Designer - UX - Digital - Edinburgh - Contract
Our Edinburgh based Client are looking for Service designers to design the end-to-end journey of a service. You will be involved in the creation of, or change to, transactions, products and content across both digital and offline channels provided.
Main Responsibilities
- Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
- Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
- Use service design tools and methods as directed.
- Work with user researchers and senior service design colleagues to action user insights.
- Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service
- Assist the facilitation of co-design with design teams, citizens services users, and other stakeholders.
- Contribute to prototyping and work with senior colleagues to validate proposed design solutions using a variety of prototyping tools.
- Work with senior colleagues to understand and work within constraints
- Inform design decision making and support communicating how decisions have been reached
- Participate in and/or support programme and project assurance activities
- Other duties as required by SG to support wider corporate activities
Skills & Experience Required
- Experience in a service design setting, delivering a range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
- Demonstrates the ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, and prototyping) for different design life cycle phases and situations.
- Ability to communicate design approaches and insights effectively.
- Knowledge of other user centred design practices.
To apply, please submit your most up to date CV.