Service Designer

East Lothian  ‐ Onsite
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Description

Service Designer - UX - Digital - Edinburgh - Contract

Our Edinburgh based Client are looking for Service designers to design the end-to-end journey of a service. You will be involved in the creation of, or change to, transactions, products and content across both digital and offline channels provided.

Main Responsibilities

  • Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
  • Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
  • Use service design tools and methods as directed.
  • Work with user researchers and senior service design colleagues to action user insights.
  • Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service
  • Assist the facilitation of co-design with design teams, citizens services users, and other stakeholders.
  • Contribute to prototyping and work with senior colleagues to validate proposed design solutions using a variety of prototyping tools.
  • Work with senior colleagues to understand and work within constraints
  • Inform design decision making and support communicating how decisions have been reached
  • Participate in and/or support programme and project assurance activities
  • Other duties as required by SG to support wider corporate activities

Skills & Experience Required

  • Experience in a service design setting, delivering a range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
  • Demonstrates the ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, and prototyping) for different design life cycle phases and situations.
  • Ability to communicate design approaches and insights effectively.
  • Knowledge of other user centred design practices.

To apply, please submit your most up to date CV.

Start date
ASAP
Duration
6 months
From
Harvey Nash Plc
Published at
01.03.2021
Project ID:
2060128
Contract type
Freelance
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