Description
Job Title: Mobile Telephony Administrator
Location: UK-Hemel Hempstead
Overview:
Mobile Telephony Administrator
Location: Remote for now - may be required in Hemel Hempstead post covid
My client has a requirement for a Mobile and Telephony Administrator to join its support team to provide day to day support activities associated with its Mobile and Telephony environment.
Responsibilities:
Mobile and Telephony resource to work alongside the existing support team to perform support duties associated with the Mobile and Telephony environment.
These activities include, but are not limited to, the following:
Lead contact and support for UK mobile service.
o UK Mobile Billing.
o Administer and support the US cellular service with AT&T and Verizon.
o Tech fund admin.
o Troubleshooting user mobile device issues and MDM support.
o 2nd line support tickets for mobile management.
o Research Endpoint management with the approach of installing network protection to client wireless devices.
o Possible centralised remote management of devices.
o Review US mobile vendors for company cost reductions.
o Researching and developing mobile warranty and buy back schemes.