Description
We are looking for a proactive and customer service orientated individual to join our Credit Operations team in the Isle of Man. The successful applicant will support all aspects of the mortgage operational area, including; undertaking mortgage related administration and provide processing support as part of the team working to stringent deadlines. You will be responsible for ensuring that processing is accurate and in line with standards and policy, meeting both customer expectations and business requirements at all times.
If you are looking for a career that will challenge and excite you then you are looking in the right place.
Role purpose
Ensure adherence to credit operations procedures, standards and policy.
Adhere to procedures ensuring understanding of implications and obligations under the law.
Understand the implications of controls non adherence, the legal and regulatory framework and the role that they play within the team.
Identify and escalate issues, risks and concerns that relate to potential fraudulent activity, damage to business performance or Brand
Deliver quality service to mortgage customers, stakeholders, mortgage sales and service and underwriting teams.
Ensure ownership and rapid resolution of complex and straightforward problems impacting quality of service and customer relationships.
Pro-actively identify opportunities to improve efficiency and service quality by regularly challenging and suggesting process improvement initiatives.
Delivering excellent customer service through various communication channels such as phone calls, emails and letters.
Able to meet regular deadlines, standards, regulations or demands for accuracy and may be involved in some challenging situations.
Contribute to the commercial plan by working closely with internal stakeholders to identify and support the development and growth of appropriate customer relationships.
Strives to deliver ahead of Service Level Agreement, balancing both customer and team needs.
Providing practical, technical and administrative help, and coordinating activities with others outside of the work group.
Flexible to the needs of the team and others with whom there is a relationship in particular the sales and service and underwriting teams.
Competencies/Skills
Communicating and Influencing
Working as a team and team management
Client and Customer Orientation
Results Orientation
Innovation and Managing Change
Processing, Administration and Accuracy
Risk Management and Control
Service/Solutions Delivery
Information and Data Management
Business and Credit Product Knowledge
Knowledge & Qualifications
Strong verbal and written communication skills.
Proactive and service orientated with strong organisational skills.
Interpersonal and relationship building skills essential.
Quality conscious and professional.
Understanding of role-relevant internal and external regulatory requirements.
Able to analyse and evaluate issues, and sound judgement to determine appropriate actions/solutions.
Ability to work on own initiative and prioritise own workloads.
Emphasis on quality and accuracy at all times.
Working towards a relevant industry qualification in lending desirable.
TLP Consultancy Ltd is acting as an Employment Business in relation to this vacancy.