Description
Job Title: Salesforce Project Manager
Location: Across UK
Contract: 6 months with extension
Job description:
- Evaluate new technologies, review RFPs from vendors, and identify necessary system advancements or additions
- Evaluate emerging technologies to support evolving business and capabilities requirements.
- Analyze existing processes and make recommendations to streamline processes within the CRM ecosystem.
- Provide thought leadership to business stakeholders in understanding emerging technologies.
- Manage vendor relationships and ensure contract deliverables and SLA's are attained.
- Lead a team dealing with complex software implementations with customized criteria tailored for the needs of the revenue operations department
- Governance to build scalable infrastructure and utilize the latest software tools
- Manage the design, implementation, and support of the company's ERP systems and data architecture.
- Own the delivery and management of the prioritized roadmap for technology enhancements related to the Salesforce ecosystem, ensuring overall alignment with Company strategy and vision.
- Plan and manage application projects, overseeing requirements gathering, business process mapping, system selection and all technical aspects of the implementation.
- Manage custom applications and integrations between Salesforce and both upstream and downstream business systems.
- Own the end-to-end application development life cycle from technical design to development, testing, deployment, and post-live support working side-by-side with the development and QA engineers
- Work with various stakeholders to align data architecture in support of stakeholder reporting requirements.
- Oversee CRM platform provider administrative and operational support team.
Requirements:
- Minimum of 8 years hands experience with CRM programs [Ideally with Salesforce Classic - preferably multiple end-to-end implementation]
- Best practices implementation of workflows, validations, triggers, etc.
- Strong working knowledge of API, Web Service Calls, e-mail integrations, etc.
- Experience with Service Cloud
- Experience with Lightning upgrade a plus Business analysis skills to review, audit, and improve business processes and utilization of internal systems
- Experience with structured SDLC including user acceptance testing and release management
- Project management skills to prioritize initiatives, control scope, and deliver on time
- Experience with Salesforce integration tools.
- Experience in an Agile Scrum environment
- Salesforce certification a plus
- 3+ years management experience a plus