Description
Location: Brussels, Belgium
Contract duration: 12 months
Language: English and French
Mission (description):
As IT Service Delivery Manager, you will join the current transversal team leading the Infrastructure and Production IT operations at BNPP AM which covers incident management, change management, life cycle management and service provider management. Key task is to ensure that the various support teams, internal or external, are delivering expected outcomes according to SLAs. Service provider management will target providers, internal or external to BNP Paribas group, related to central IT scope (ie excluding end users services).
Deliverables:
- proper manangement of the incidents, changes, life cycle reports and service provider relationship using BNPP AM processes and tools
Technical Prerequisite:
- Technical knwoledge of the IT landscape, especially in the infrastructure domain (Servers, storage, network, applications)
- ITSM tools practitioner
- ITIL certification
Mandatory:
- Autonomous & flexible
- Structured approach and follow-up
- Sustain business pressure
- Used to incident, change, life cycle, service provider management
- Very good communication skills (oral and written)
Optional:
- At least 5 years in IT operations
- Experience as IT Manager or Change manager will be an asset
- Prior experience in a technical operations (Infra engineer, network, application) position will be an asset - Experience using ServiceNow is an asset