Description
Our Leading Client are looking for a IS Service Desk Engineer on a 3-6mth contract based in Manchester with remote working currently.
This role is Outside IR35 and the successful candidate will have to undergo DBS vetting checks prior to starting.
Job purpose
The IS Service Desk Engineer will work in the Operations team and will be responsible for providing users with remote and desk side technical support across all facilities.
This contractor is required to focus on specific pieces of work such laptop hardware refresh, helping the business getting back to processing normal volumes and bringing down backlog as well as helping out the BAU team as and when.
Interviews and assessments will need to be done remotely over MS Teams calls.
Main responsibilities;
* To troubleshoot Service Desk tickets within service level targets to ensure a high level of customer service is provided.
* To have extensive knowledge of Windows 10 O/S and Office 365 suite to be able to support a rollout of this technology and support as a new IS Service in the longer term.
* To escalate tickets to the Infrastructure team or third parties such as external support or maintenance companies, as appropriate, to ensure the timely resolution of calls.
* To produce technical documentation for use within the department and user guides for the business to ensure the effective use of systems.
* To provide telephone support answering, logging and prioritising Service Desk tickets to ensure that the service level targets are met.
* To complete daily, weekly, monthly, quarterly and ad hoc administrative tasks to ensure the Service Desk runs efficiently.
* To provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems.
* To carry out day-to-day administration of the Windows infrastructure and to resolve technical problems as appropriate.
* To produce management information and statistics for systems and services to ensure that they are running efficiently, and performance improvements can be identified.
If interested in this IS Service Desk Engineer role please apply with your latest CV
This role is Outside IR35 and the successful candidate will have to undergo DBS vetting checks prior to starting.