Description
Service Manager urgently required to work on an initial 6 months contract.Location : London
The ideal candidate will have active SC security clearance, strong Service Delivery background, extensive knowledge working within Government Digital Service.
Skills & Requirements:
* Applying knowledge and analytical skills formulate improvements, remediation activities and road-maps to enhance services and provide additional value to customer.
*In conjunction with services delivery management continuously review services against SLAs to ensure they either meet or exceed performance targets and any potential conflicts or risks are understood and mitigated.
* With service delivery management, support service reviews and operational review meetings with suppliers (internal and external), whilst developing and maintaining effective service line supplier relationships.
* Collate and maintain management and service performance information, on both a regular and ad-hoc basis, to deliver clear visibility of operational performance and enable overall service reporting.
* Support the design, agreement and implementation of our Service Model standards and processes across all relevant suppliers.
* Leverage existing commercial relationships to drive performance and cost savings for the tax payer.
Please submit your CV to apply.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.