IT Service Desk Analyst (1st & 2nd Line)

Lancashire  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

An IT Service Desk Analyst (1st/2nd line) is required for our client based in Blackburn, this is for an initial 3 month contract.

Provide a highly responsive and customer focused IT service offering 1st and 2nd line support to all users of the IT systems to meet agreed service level agreements. To be a point of contact for all users of IT systems for the resolution of Incidents taking end to end ownership ensuring they are resolved within Service Level Agreement.

Essential -

Proven experience in providing excellent 1st line IT support over the phone or face to face.

Active Directory- secure email

Experience of setting up laptops/tablets/imaging - config manage deployment

Office365/exchange creating new users

Face to face appointments

  • Installing applications

Start date
ASAP
Duration
3 months +
(extension possible)
From
Reed Technology
Published at
06.03.2021
Project ID:
2064207
Contract type
Freelance
To apply to this project you must log in.
Register