Description
Data and Cloud Hosting Operations Engineer
My client, is looking for a Data and Cloud Hosting Operations Engineer to join their IT Service Operations team. The IT function is a key part of our business services and operates across International with key hubs in UK, Asia and Australia.
As a Data and Cloud Hosting Operations Engineer you will have advanced experience in engineering and support in a Service and Operations environment and a deep understanding of the relevant fields of expertise (eg Infrastructure, VMware, Server OS, AD etc.)
If you have experience with Azure, knowledge of DevOps and any Terraform development experience/knowledge, this will benefit your application!
Responsibilities;
Within a broad area of competence, take ownership of incidents, problems and other requests for support and determine the appropriate action to take
Progress requests for support and ensuring all stakeholders are kept informed
Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
Providing technical expertise to enable the correct application of operational procedures
Ensuring all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational level agreements
Documenting all work using required standards, methods and tools, including prototyping tools where appropriate
Developing plans for installation and commissioning of hardware and software are appropriate and following the prescribed specifications
Problem solving and analysis - The ability to take information provided and use it to analyse and resolve issues related to a reported problem
Ability to work independently and without supervision or as part of a team in all activities relating to assigned tasks or support needs of Applications Operations
Skills and experience;
Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines
Knowledge of techniques for identifying, gathering and validating customers' needs in the delivery of IT services
Understanding and application of different development approaches
Proficient in configuration management
Understanding of Service Level Agreements, the purpose and composition of an SLA and the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
Strong understanding of Infrastructure
Familiar with the principles and application of cloud/virtualisation and the use of tools and systems to manage virtualised environments
Terraform
NetApp Storage SAN
System Centre SCOM
Windows Server
HP Storage/Server
Azure
SCCM/Patching
VMware- 6.5 and associated technologies (vROPS)
Backup Technologies
Powershell Scripting
If you are interested in the Data and Cloud Hosting Operations Engineer role, please apply and Ellie will give you a call to discuss further.
Data and Cloud Hosting Operations Engineer