Description
Experience: 3 YearsTechnical skills (Required - Mandatory)
· Maintain Windows 2008 R and upgrades, patches.
· Maintain and Administer AD (Windows 2008R2)
· Maintain and Administer Microsoft Cluster solutions.
· Basic understanding of SSCM and SCOM
· Basic understanding of backup utilities (e.g.IBM TSM/EMC Networker tool set).
· Knowledge of maintaining Antivirus management servers
· Troubleshooting skills with Windows Servers, SCCM
· Understanding of VMWare virtualization technologies
· Understanding of Storage technologies
Technical skills (Required - Nice to have)
· Understanding of VMWare virtualization technologies
· Understanding of Storage technologies
Language skills needed
German (Primary), English (Secondary)
People skills
· Good Team Player,
· Good Attitude,
· Proactive problem solving
· Good communication skills
Soft skills
· Experience in running operations with ITIL processes / ITIL certified.
· Flexibility to work in 24x7 support & On-call models
· Strong analytical and troubleshooting skills
· Good verbal and customer handling skills over phone (service desk function)
· Strong Business Communication skills
· Willingness and flexibility to learn new technologies such as backup, storage, database, middleware etc. at L1 and scale up quickly.
Area of responsibilities
Skill Level
Prioritizing and escalating with L3 team member to ensure timely resolution
Server Build and Decommission of Windows Servers.
Windows Server Backup and restoration. File/folder restoration.
Work on Server (CPU, Memory, Low disk space, Cluster failed) alerts.
Work with Hardware team to fix issues with Windows server hardware.
Troubleshoot and fix issues with monthly MS Security patches.
Perform analysis of repeated incidents and come up solutions that help in preventing such incidents.
Contribution to automation by analyzing repeated tasks and transform to automated tasks there by reducing manual effort.
Mentoring of L1 team members on best practices, technical solutions and scripting.