Senior Project Manager - Service Management - Network-Buenos Aires

Buenos Aires F.D., Buenos Aires  ‐ Onsite
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Description

echnical skills (Required - Mandatory)

· Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA

· DNS/DHCP/IPAM, Proxy

Technical skills (Required - Nice to have)

· Firewall, Scripting

Language skills needed

German (Primary), English (Secondary)

People skills

· Leading team of more than 30 members

· Team performance management

· Ability to lead and drive the team towards program objectives.

Soft skills

· Experience in running operations with ITIL processes / ITIL certified.

· Excellent Analytical and troubleshooting skill.

· Excellent in Verbal, written communication.

· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

· Excellent presentation skills.

Area of responsibilities

· Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members.

· Engage in third-party vendor interactions

· Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans.

· Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service.

· Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service.

· Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly.

· Engage in problem management process for root cause determination & permanent corrective action.

· Plan and oversee life cycle management activities(e.g. patching and upgrade activities)

· Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity.

Experience working on RFPs (solutions / estimates) for infrastructure services.

Driving automation using state-of-art automation platforms.
Start date
2021
From
N Consulting UG
Published at
03.04.2021
Contact person:
Kirubanandam Swayamprakasam
Project ID:
2083810
Contract type
Freelance
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