Description
Overall Experience (in yrs.)5 plus years
Location
Romania- Bucharest (BUCH)
Technical skills (Required – Must to have)
· 5 years’ experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.
· Must have knowledge of PC hardware architecture
· Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
· Must have knowledge of SCCM and operations (Installing applications, patch management)
· Prior experience in Remote Desktop support
· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
· Should have good understanding of user profile management
· Proven Customer Service skills
· Good written and oral communication
Technical skills (Required - Nice to have)
§ Awareness of latest technologies and trends
§ Knowledge of agile methodologies
§ Must have the ability to identify and instill industry best practices.
§ Proven Customer Service skills
§ Excellent written and oral communication
Language skills needed
English
People skills
· Client management
Soft skills
· Create deep client impact
· Execution excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
· Provides expert judgment and analysis for the design, development and implementation of desktop systems.
· Analyzes requirements to ensure the system meets performance needs.
· Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
· Maintains, repairs, and troubleshoots desktop hardware and software packages.
· Assists with desktop/laptop images including updates, patches and performance/process enhancements.
· Has the ability to script, test and deploy automated desktop solutions.
· Provide level2/3 desktop/ laptop break-fix support
· Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
· Assists with the testing and selection of non-server computing hardware to be used within the enterprise.
· Assists with the design and maintenance of new images for desktops.
· Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
· Assists with writing, testing, and installing packages for software upgrades/patches.
· Serves as a top tier desktop support.