EUC Lead/ Consultant– Bucure?ti, Ilfov

Job type:
on-site
Start date:
2021
Duration:
n.a
Location:
Bucure?ti, Ilfov
Published at:
04/03/2021
Country:
flag_no Romania
Contact person:
Kirubanandam Swayamprakasam
Project ID:
2083840


Overall Experience (in yrs.)

8 plus years

Location -Romania

Technical skills (Required – Must to have)

· 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.

· Previous experience of leading a team.

· Must have knowledge of Microsoft desktop operating systems

· Must have knowledge of PC hardware architecture

· Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)

· Good understanding of SCCM environment and OS deployment

· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals

· Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)

· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS

· Should have good understanding of user profile management

· Proven Customer Service skills

· Excellent written and oral communication

· skills

· Experience in Scripting languages like powershell

· Excellent written and oral communication

Technical skills (Required - Nice to have)

§ Awareness of latest technologies and trends

§ Knowledge of agile methodologies

§ Must have the ability to identify and instill industry best practices.

§ Proven Customer Service skills

§ Excellent written and oral communication

Language skills needed

English

People skills

· Client management

· People management

Soft skills

· Create deep client impact

· Execution excellence

Area of responsibilities

The role is expected to carry out following function/activities as part of this job.

· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.

· Point of Contact for IT Teams and Vendors at client and Infosys.

· Point of Contact for future Infrastructure Enhancement and requirement gathering.

· Coordinate with IT teams at client environment for Incident resolution and Project Implementations

· Manage IT Service Delivery at onshore Locations

· Coordinate with Offshore IT Team.

· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.

· Work with PMO on short/long term IT Project implementations

· Work with Delivery SPOCs and client Business users on IT requirements

· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations

· Vendor Contract and License Management

· Implement Service improvement and Transformation initiatives