Description
Overall Experience (in yrs.)8 plus years
Location -Romania
Technical skills (Required – Must to have)
· 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
· Previous experience of leading a team.
· Must have knowledge of Microsoft desktop operating systems
· Must have knowledge of PC hardware architecture
· Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
· Good understanding of SCCM environment and OS deployment
· A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
· Should have good understanding of user profile management
· Proven Customer Service skills
· Excellent written and oral communication
· skills
· Experience in Scripting languages like powershell
· Excellent written and oral communication
Technical skills (Required - Nice to have)
§ Awareness of latest technologies and trends
§ Knowledge of agile methodologies
§ Must have the ability to identify and instill industry best practices.
§ Proven Customer Service skills
§ Excellent written and oral communication
Language skills needed
English
People skills
· Client management
· People management
Soft skills
· Create deep client impact
· Execution excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at client and Infosys.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at client environment for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
· Vendor Contract and License Management
· Implement Service improvement and Transformation initiatives