IT 1st Level Support (m/f/d) in Vietnam – remote

Job type:
on-site
Start date:
ab sofort
Duration:
12 months
From:
Keil Business Solutions GmbH
Location:
Ho Chi Minh
Published at:
04/08/2021
Country:
flag_no Vietnam
Contact person:
Adrian Dobo
Project ID:
2086570


Keil Business Solutions GmbH is an innovative Google reseller and IT service provider.

For a customer project we are looking for an

IT 1st Level Support (m/f/d) in Vietnam – remote

Tasks and Skills:

• IT resident personnel will provide first level technical service support for PC/notebook troubleshooting, servers, IP telephony systems, secure printers, and performs regular bi-monthly preventive maintenance for notebooks.
• IT resident personnel should be able to identify and correctly prioritize user issues.
• IT resident personnel will assist to contact and communicate with the customer hardware vendors and network vendors for technical enquiries.
• IT resident personnel will help to contact vendors to arrange faulty part replacements and technical supports.
• IT resident personnel will provide migration kitting and hardware disposal job for the customer IT environment.
• IT resident personnel should be able to communicate with various level (C levels, VP, and any employee) of the customer business team in Vietnam office.
• IT resident personnel should be available onsite at Vietnam office during working hours.
(Monday to Friday, 9:00 AM to 6:00 PM)
• IT resident provider company is expected to provide backup personnel(s) in case of primary IT resident personnel(s) being unable to attend work for the day.
• IT resident personnel will also become hands and eyes for the customer IT team in Germany (HQ).
• IT resident personnel should be able to register laptops to the customer Active Directory Domain.
• IT resident personnel should be able to produce weekly report.

Start: ASAP
Duration: 12 months
Utilization: 100%
Location: remote, on site upon request (Ninh Hai District or Ho Chi Minh City)
Languages: English, Vietnamese

If you are interested, please send us your current profile (at best in Word format).

Your Contact at Keil BS

Adrian Dobo
Recruitment Consultant

Keil Business Solutions GmbH
Ehrenbreitsteiner Straße 28a , 80993 München

Tel:
Fax:
E-Mail:
www.keil-bs.com