Description
We are seeking experienced Security Cleared (DV) Servicedesk/1st line support/IT Helpdesk (ITIL) technicians with Windows Server experience, willing and able to take on additional training to create a multi-skilled technician and able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first-time fix.
Working hours: Shifts covering including bank holidays. Role currently requires candidates to alternate between working day shifts (approx. 0700 to 1900) and night shifts (approx. 1900 to 0700). There will be regular periods of on-call when out of hours call out and response on-site in central London may be required.
The role will require each member of the Service Delivery team to work with a culture of Continuous Improvement in line with ITIL standards, creating/updating Processes and Work Instructions accordingly.
Some initial training will take place on the operational system. There will be notified periods of on-call when out of hours call out and response on-site in central London may be required. Periodic visits to a remote disaster recovery site and short periods of remote working for DR test or operation may be required.
Essential skills:
- Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.
- Experience of working in clamped environment
- Familiarity with secure systems and Government security standards
- Self starter with good interpersonal and customer liaison skills.
- Ability to work in close co-operation with customer staff.
- Familiarity with secure systems and Government security standards
- Experience of working in clamped environment.
- Windows Server and Windows UAD build & configuration.
- Sub-System testing the Windows server and UAD packaged solutions.
- Storing the outputs in the DII Configuration Management system.
- Investigating and resolving defects in current package.
- Adhering to the appropriate DII standards and procedures.
- ITIL accreditation.
- DII experience.
- Active Directory/GPO's/Security Clamp.
- Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.
- Windows Server-based system support role using ITIL processes.
Desirable
- Experience of any of the following products/technologies;
- VMWare, Virtualisation, Documentum
- Anti-Virus Packages. SAN technologies
Due to the nature of the role, the successful candidate will have a valid YK Security clearance prior start.