Description
Our client requires a skilled IT Support Engineer for 6 months to assist with all IT related technical support issues. As an IT Support Engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.
IT Support Engineer Responsibilities:- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
- Proven work experience as a Technical Support Engineer in a manufacturing or engineering environment
- Knowledge of computer hardware and networking systems.
- Microsoft technology
- O365
- Ideally System 21 experience but not essential
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
The role will be a blend of working remotely and site based, mostly remote.