IT Service Desk Analyst

Job type:
Start date:
3 months
West Glamorgan
Published at:
flag_no United Kingdom
Project ID:

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IT Service Desk Technician required for a 3 month + contract - WORKING FROM HOME AT PRESENT - you will be required to attend some initial training on site in Port Talbot.
Working inside of IR35 for the NHS, you will be responding to incoming calls and emails as a first point of contact on their central IT Service Desk. You will asign calls and issues, provide 1st time fixes wherever possible and escalate more complex issues up to 2nd line.
As well as providing BAU hardware and software support, you will also assist with a large scale O365 Deployment to over 1300 users, you will provide IT Support, troubleshooting and first time fixes to end users working remotely and on mobile apps.
You need to have previous IT Support experience within a MS environment and ideally some IOS knowledge.
This role is to start ASAP and will pay between £10.00 - £14.61 Umbrella per hour depending on your level of experience.
The rate quoted above is the Gross Umbrella rate (ie the rate we pay to the Umbrella company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles.


Remote IT Support experience

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