Description
Technology Architect
Background
Enabling Technology project has the responsibility to enable Global business operation organization for Finance and Procurement. We are helping to drive efficiency and effectiveness in shared service operations through driving standardization.
The scope of the consultant services is to assist in..
Enabling Technology project is looking for a ServiceNow Implementation Expert with solid ServiceNow competence helping us enabling Global Business Operation in Finance and Procurement with the new tool ServiceNow.
As an Expert in ServiceNow we are expecting you to
- Bring out and guide around the best practices of ServiceNow implementation in CSM especially
- Leverage previous implementations of CSM and proven successes knowledge ( for.eg sample portals/UI etc.)
- CSM development knowledge needed to evaluate differences and leverage the product capabilities
- Be able to present/discuss the decision making view after understanding the options that ServiceNow and our Business provider present and weighing them together with best practices and Product knowledge/experience
- Good attitude and should be able to work in a team
- Finance and procurement process understanding preferred
Desired knowledge, experience, competence skills etc.
solid experience of ServiceNow CSM
Solid experience of setup ServiceNow Knowledge Database (key requirement)
General functional knowledge on UX/IX portal
Experience with Agile practices
Experience in managing smaller teams
Good written and verbal communication skills in English
Experience in ServiceNow as a managed Service
Business Requests Gathering for ServiceNow
High level knowledge of finance and procurement business processes a plus