Description
Service Design Manager/Strategy/Design & Transition
My customer is searching the market for a Service Design Manager to work remotely until COVID restrictions are lifted, thereafter onsite in London. This Contract is Inside IR35.
- Job Title: Service Design Manager
- Location: Remote - London
- Duration: 6 months - PERM
- Inside IR35
Telecoms project.
Service Design Manager/Strategy/Design & Transition
Responsibilities:
- Provide expert service portfolio management and guidance by engaging with relevant (CLIENT)T and non (CLIENT)T teams. Develop and document the service requirements to deliver a clear understanding of the service offering and value proposition.
- Definition and development of service definitions, aligned to railway requirements, industry best practise, the (CLIENT)T strategy, providing consistent and high-quality service options that can be fulfilled and operated by (CLIENT)
- Definition and development of end to end service models in conjunction with a service designer, aligned to railway requirements, industry best practise, the (CLIENT)T strategy, providing consistent and high-quality service options that can be fulfilled and operated by (CLIENT)
- Senior stakeholder management in the acquisition of service signoff through the service governance process to deliver awareness and agreement to the service strategy
- Create the customer facing service documentation, including updates to the service catalogue and deliver presentations to clearly articulate the service value and benefits to the customer business, passengers and railway personnel
- Lead virtual teams of subject matter experts (SME's) from across (CLIENT)T during service development to provide the right level of technical, implementation and operational competence into the solution proposal documentation
- Technical engagement of approved suppliers to deliver cutting-edge customer solution options using 3rd party services and technology. This includes developing an in-depth understanding of 3rd party products and road maps negotiating the best to outcome to the project team, (Client) and customers
Skills/Experience:
- be an experienced IT and Telecommunications provider
- be able to provide industry best practice knowledge of product management in a Telecoms environment (fixed line) with the ability to work on multiple products concurrently
- provide influencing, persuasion and negotiating skills at all levels across the organisation, up to Board level within (CLIENT)
- Excel in verbal and written communication
- Have strong interpersonal and leadership skills
- Have the ability to influence and negotiate at all levels across the organisation and be able to provide reasonable challenge in support of service development in terms of business transformation
- Develop and maintain a good network of contacts within (CLIENT)
- Freely impart knowledge of telecommunications service development
- Have and continue to develop experience of working with and facilitating multi-functional groups within a regulated environment
- Have an appropriate level of technical knowledge of WiFi technologies, operations, applications and services.
Service Design Manager/Strategy/Design & Transition