Description
My client is actively looking for an IT Service Design and Transition Manager to be responsible for working with Project Managers to ensure the planned, documented and cost effective transition of a number of projects into BAU service. You will be responsible for designing the service design artefacts to be used by the teams (IE New IT Products, Integration, Release Management/Testing, Access Control)
It is likely you will come from an ITIL based Service Delivery background, be process driven and skilled at creating process documentation. You will be looking after a large portfolio of projects at various stages of the transition life cycle.
Knowledge and Experience
- Experience in IT Service Design and Support Workflows (either via Architecture or Service Delivery disciplines)
- Experience with in-house, 3rd party and hybrid support models
- Excellent understanding of the ITIL framework
- Experience of Project Delivery
- Proven experience of working to deadlines and managing/prioritising workload.
Note, this role is fully remote and has been deemed INSIDE IR35