Description
JOB DESCRIPTION• Central contact person for all technical questions regarding the services and their components.
• Coordination and execution of tasks of service lifecycle management
( Planning, installation, upgrade and decommission)
• Main role in resolving incidents, planning and execution of changes and root cause analysis of problems.
• Steering of incident processes, administrative activities, patch strategies, backup and recovery plans, catastrophe protection and downtimes.
• Design of infrastructure based on application specific requirements and creation of operational concepts and ITIL service trees.
• Update and maintain operational (SLA) documentation
• Project support for small infrastructure topics
• 2nd Level Support and operational support of Incidents
• Part of rotational "on-call team” for high available services (estimated. 6-8 weeks p.a.).• Ideally you have a degree in IT or related studies – in addition to datacenter environment
• Experience in Application Operations and SLA Maintenance
• Technical knowledge in IT infrastructure (Server, Storage, Network, Middleware)
• Knowledge and experience in administration of operating systems (MS and/or Unix)
• Solid understanding of IT Security
• Basic knowledge and experience with Azure Cloud.
• Experience in handling ITIL processes (Incident / Change / Problem / Config)
• Experience in supporting projects
LANGUAGE REQUIREMENTS
Fluent Swedish (Spoken & Written) as well as strong Business English skills are required
LOCATION - CITY AND COUNTRY
Sweden
START DATE
Immediate
DURATION BA IS REQUIRED IN THE PROJECT
6 Months