Description
Our client based in Walthamstow are actively seeking a Mac Support Engineer to fulfil a short term contract. The role is currently remote based until restrictions are lifted.
Key Responsibilities
- Provide 1st/2nd level desktop and application support for Mac Users, Windows users and network issues,
- Maintain logs of all support issues in the service desk application,
- Maintain our MacOS desktop environment, including hardware, provisioning, configuration, software installation and upgrades for new and current employees,
- Troubleshoot hardware, software and network support tickets undertaking repairs and fixes where possible and escalating more complex problems to the appropriate member of the team or third party provider,
- Create and maintain new and existing systems documentation,
- Liaise with third party hardware and software providers,
- Scheduling and performing builds of Apple workstations,
- Resolve warranty hardware replacements by liaising with suppliers/manufacturers,
- Assisting with archiving and housekeeping of data systems,
- Applying windows patches on a scheduled basis,
- Production of technical documentation,
- Out of hours work may be required in order to suit business demands,
- To support the IT Director with regards to ad-hoc department activities.
Essential Knowledge, Skills and Experience Required
- Excellent knowledge of Mac OS and experience of managing Macs in an enterprise environment,
- Maintain our MacOS desktop environment, including hardware provisioning, configuration, software installation and upgrades for new and current employees,
- Experience of managing Macs with a MDM solution,
- Good knowledge of managing Linux Servers,
- Windows Server 2012 including DHCP, DNS, and Remote Desktop Services,
- Excellent knowledge of Active Directory and Group Policy,
- Exchange/O365 administration,
- Able to work as a team,
- Self-aware/willing to develop,
- Ability to resolve issues effectively and methodically,
- Good communication skills,
- Strong Customer Service and Technical skills required,
- Proficient in the applications which make up the Adobe Creative Suite of products in order to support designers,
- Able to analyze problems, determine cause and reach a resolution,
- Minimum experience of 10 years working in a similar role.