Description
Core Engineer (Ericsson experience)
We look for people who share our vision: to enrich life through communication. We are a leading supplier of next generation telecom networks and currently serve 46 of the world's top 50 operators. We are offering a challenging position, the opportunity to grow with us and good salary compensation.
the Performance Management Engineer will work within a large team to produce and collate reports across the following function:
- Voice Core
This will be achieved by access to numerous Mobile Network Hardware platforms such as Ericsson, Nokia, Huawei & Alcatel.
Responsibilities:
- Provide reports to allow SLA/business targets to be achieved.
- Following structure of reports will be required
- Daily Capacity reports
- Weekly Capacity/target reports
- Monthly SLA/contractual reports
- Run out of hours reports to support Projects
- Control all reports/Proforma detailing counter structure etc
- Regular customer meetings - (Conf call/On-line meeting etc)
Qulifications: Essential knowledge/skills:
- Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.
- Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.
- Excellent Excel skills using Marcos (VB), Pivot tables etc .
- Access to customer database
- Ability to work as part of a team
- Ability to perform job functions to standards under pressure of tense/confrontational situations
- Ability to remain calm and courteous with demanding/difficult customers and/or situations
- Ability to provide concise and clear, written and verbal reports
- Ability to work independently
- Fluent communication in English (Written & Verbal)
Essential experience:
- 5-10 years minimum experience of working in the Telecoms industry.
- Experience of producing and delivering customer presentations
- Proven ability to interact with diverse customers in a multi-cultural environment
- Experience of the software development life cycle desirable but not essential
Essential qualification(s):
- Diploma, degree or above in a relevant discipline.