Description
Service Designer Telco background
Remote
Outside IR35
3 months contract
Our client is revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.
What will you be doing?
- Your strong stakeholder management skills will allow you to work across multiple teams and at different levels of the organization to understand existing processes and obtain support for your proposals.
- Take full, overall accountability for the definition of the end-to-end service design of the product, service, or proposition, obtaining input and approval from the relevant stakeholders.
- Ensure that the network, service, and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards.
- Own the balance between cost, quality, and time for all design solutions, and for ensuring the design integrity of all launched products.
- Operate within the Product Development processes, driving the adoption of automation and digitation with the team and across the wider business.
- Provide pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business
Who are we looking for?
- Identifying and developing best-practice will enable you to work smarter, as will your use of agile techniques. You will share your knowledge and experience across the team, supporting junior members of the team to grow and develop in their roles.
- Demonstrable and recent track record of delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment.
- Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, provisioning and assurance processes, billing, and operations.
- Process mapping, improvement, and reengineering. Process analysis and design ideally within Pega applications.
- Experience developing and introducing complex change into operational and sales environments.
- ITIL Foundation desirable but not essential
Please apply with your up-to-date CV for immediate consideration.