Description
Position Description Position title: Technical Service Delivery Manager
Location: UXBRIDGE
INSIDE SCOPE - £
Summary of Position
The Technical Service Delivery Manager will oversee critical service delivery functions, be responsible for maintaining customer satisfaction and to drive internal governance and external reporting. The focus of the role is to deliver exceptional customer service in the most cost effective and efficient manner. You will be expected to form key relationships with customers and suppliers.
Key Responsibilities & Requirements
- Excellent communication skills verbal, written and listening.
- A good understanding of the ITIL Service Management framework with an ITIL certification a plus.
- Knowledge of Network Operations Center (NOC) activities
- Sound knowledge of network infrastructure managed services requirements and implementation, ie Network Management as a Service (NMaaS)
- A logical approach to troubleshooting, diagnosing and resolving problems (technical and nontechnical challenges in the business environment)
- Extensive technical knowledge of networking and communication (data, voice, etc.) technology
- Experienced user of Microsoft Office (Word, Excel, PowerPoint, Projects, Visio)
Demonstrable experience in the following areas:
- Strong understanding of ITIL and IT Best Practices (ITIL Foundation certified)
- A logical approach to troubleshooting, diagnosing and resolving problems
Networking People (UK) is acting as an Employment Business in relation to this vacancy.