Description
Job Title: User Researcher
Start Date:
Job Type: Contract - 6 month - INSIDE IR35
- Plan and execute a range of qualitative and quantitative research - you must be an expert in quantitative data analysis and ideally have some experience of qualitative text analytics
- Capture, understand and manage user needs and insights gathered from research
- Own the end-to-end research process, including planning, implementation and reporting of results as well as communication and ownership of research findings
- Moderate face-to-face user testing sessions, conducting the analysis and deliver the results
- Collate and synthesis data and turn it into insight - and recommendations for action
- Design studies and develop hypotheses examining users behaviours, needs and attitudes
- Collaborate with stakeholders to ensure an understanding of complex features and business requirements
- Produce documentation and materials required for research activities: discussion guides, schedules, consent forms, slide decks for workshops, activity sheets
- Steer and support recruitment, producing clear recruitment briefs, screeners and schedules
- Conduct research activities using a range of methods (including remote and face-to-face interviewing, usability testing, surveys and observations), adhering to GDPR and MRS guidelines
- Conduct research and analysis in a rigorous and unbiased manner, drawing clear distinctions between what we know, what we don't know and assumptions
- Be able to identify limitations to the research and recommend ways to amend these and address any further questions/knowledge gaps
- With the support of peer review and team members, produce well-written and structured client-facing reports that accurately summarise key findings and the relative importance of each finding
- Design research approaches, selecting methods that suit the scope and focus of the project, within budget
- Have a strong awareness of accessibility and the importance to address this in research
- Provide proactive, creative ideas for product features
- Work with UX designers on prototypes used in testing
- Planning and preparing for assessments (GDS).
Skills and experience
- Attention to detail and commitment to accuracy
- Ability to work with low supervision - a true Subject Matter Expert
- Good communication skills, including the ability to translate technical and/or methodological issues into plain terms and commercial opportunities or risks
- Relationship-building skills - and ability to gain influence with key stakeholders in order to drive data-driven decisions
- Experience in working with Designers, Engineers, Product Managers and UX/UI
- Pro-active in suggesting new ideas to further improve insight generated
- Curiosity about consumers - and what makes people behave the way they do
- Ability to communicate persuasively and influence senior stakeholders effectively
- Strong attention to detail in a high pressure, and regulated environment
- Ability to manage situations of complexity/conflict/paradox with positive outcomes
- A team player - work well with colleagues, contributing to overall aims of Digital Insight
- An innovative thinker - ability to think around an issue and solve problems
- Comfortable challenging the status quo, operating in an iterative/agile environment, and willing to fail fast and learn quickly
- Excellent report writing skills - translating insight into an easy digestible format.
Contact Information
If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.