Description
We are recruiting on behalf of a global IT consultancy, for a User Researcher to join their London based client.
Main duties of the post
User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.
You may be asked to do a number of different things on a number of projects; this could include any or all of these things:
- Plan and execute a range of qualitative and quantitative research - you must be an expert in quantitative data analysis and ideally have some experience of qualitative text analytics
- Capture, understand and manage user needs and insights gathered from research
- Own the end-to-end research process, including planning, implementation and reporting of results as well as communication and ownership of research findings
- Moderate face-to-face user testing sessions, conducting the analysis and deliver the results
- Collate and synthesis data and turn it into insight - and recommendations for action
- Design studies and develop hypotheses examining users' behaviours, needs and attitudes
- Collaborate with stakeholders to ensure an understanding of complex features and business requirements
Skills and experience
- Attention to detail and commitment to accuracy
- Ability to work with low supervision - a true Subject Matter Expert
- Good communication skills, including the ability to translate technical and/or methodological issues into plain terms and commercial opportunities or risks
- Relationship-building skills - and ability to gain influence with key stakeholders in order to drive data-driven decisions
- Experience in working with Designers, Engineers, Product Managers and UX/UI
- Pro-active in suggesting new ideas to further improve insight generated
- Curiosity about consumers - and what makes people behave the way they do
- Ability to communicate persuasively and influence senior stakeholders effectively
- Strong attention to detail in a high pressure, and regulated environment
- Ability to manage situations of complexity/conflict/paradox with positive outcomes
- A team player - work well with colleagues, contributing to overall aims of Digital Insight
- An innovative thinker - ability to think around an issue and solve problems
- Comfortable challenging the status quo, operating in an iterative/agile environment, and willing to fail fast and learn quickly
- Excellent report writing skills - translating insight into an easy digestible format.