Description
Our client a multi national IT Solutions provider are seeking a 2nd/3rd Line all round Engineer for a 24 month contract based in Liverpool onsite at a huge Financial client.
You will have netowrk and cabling experience and ideally a data center background.
Ideally you will come from a client facing or a manged services organization or had been an IT Administrator for an SME.
O365, ITIL, Microsoft SCCM, SQL server,PBX, VOIP, Microsoft Server, Active Directory & Exchange, Networking (Routers,Switches, Firewalls, Wireless, VPN), Backups, Antivirus, Windows 10, Vmware, email security (ex: Mimecast), Printer installation, Outlook, Ticket systems, Windows applications, MAC applications, Mobile phones, SLAs, RMM tools, Scripting (PowerShell).
JOB OVERVIEW
Your key responsibilities will include:
* Deal with a wide variety of users with varying levels of technical knowledge.
* Manage a demanding case load in line with SLAs, as well as answering incoming calls and emails.
* Escalate issues quickly when appropriate to do so.
* Liaise with third parties and log tickets for vendor support and warranty claims.
* Research issues for which you don't have an immediate answer.
* Be proactive in keeping customers updated with the status of their support ticket.
* Think about not only how to fix a ticket, but how to ensure a problem doesn't return.
* Manage changes in a way that minimises risks to the client's ability to operate.
* Support your colleagues across the business when they need help.
* Work with new technology and deal with a variety of clients and environments.
* Supporting Other senior engineers in implanting project work either remotely or onsite.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.