CONTRACT - COMMODITIES SUPPORT ANALYST - ENERGY TRADING - LONDON (£575 PER DAY - INSIDE IR35)

London  ‐ Onsite
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Description

CONTRACT - COMMODITIES SUPPORT ANALYST - ENERGY TRADING - LONDON (£575 PER DAY - INSIDE IR35)

Global Energy Trading company requires ETRM Support Analyst to join ETRM Support team. The role will ensure that the systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service.

The role:

  • Provide technical and where possible functional support for IT Managed applications to investigate and attempt to resolve production issues.
  • Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
  • Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
  • Understand the level of service and availability associated with each system (SLA's) and strive to achieve this
  • Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
  • Develop production support infrastructure, processes and procedures to improve the quality of service
  • Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
  • Develop and maintain clear documentation explaining how to resolve key software issues, this
  • documentation should be continually refined as the product beds into its production use.
  • Manage end of day application process.
  • For specific systems, enter approved master data in to system (following business approval).
  • Where required provide support in the fail over to disaster recovery environment Background:

Your Background

  • Understanding and Experience of Openlink Endur/Allegro/Aspect/Triplepoint/Aligne/Zainet systems
  • Proven ability to establish teams and drive improvements
  • Self-starter/able to work with limited guidance
  • Able to identify and deliver process improvements
  • Ability to prioritise issues and manage user expectations
  • Actively manage risks and issues
  • Team-player with ability to achieve results through shared initiatives
  • Demonstrable experience of contributing to complex projects/initiatives
  • Able to meet tight deadlines and negotiate in a pressurised environment
  • Strong facilitation and influencing skills
  • Excellent communication skills eg written, verbal and presentation
  • Able to cope with rapid business growth and a pressurised environment
  • Motivated, tenacious and pro-active in achieving results
  • Diligent and dependable with strong integrity
Start date
ASAP or 1 month
Duration
12 months+
(extension possible)
From
Olive Delta
Published at
20.04.2021
Project ID:
2094833
Contract type
Freelance
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