Description
My banking client based in Edinburgh, due to project demands require an Experience Manager to support their digital channels project.
Key responsibilities/requirements:
-Create and drive delivery of the Digital Sales & Services, Propositions, Capabilities and Channels backlog, be able to effectively prioritise work to maintain completion of sprint goals and tasks
-Continually identify opportunities to digitise, improve and manage the digital experiences to deliver increased customer value and effortless customer experiences through various digital channels
-Be part of team which manages the delivery of change through our digital channels from inception through to post-live validation and monitoring, ensuring the brand, customer experience and impacts on engagement are considered at every stage
-Facilitate the planning, timing and execution of delivery roadmaps and backlog, within and across domain platforms through aligning the vision, planning, and interdependencies of many teams by providing cross-team/domain synchronization of the delivery of the portfolio and domain pipeline.
-Work collaboratively with CBA scrum teams.
The skills you'll need:
Subject Matter Expert in digital channels, including mobile and online as well as Digital Propositions
-Knowledge of SEO; Digital Marketing; Analytics/Personalisation; Experience Management (journey mapping/UX/Funnel management/etc)
-Important to understand our tech stack (Adobe etc)
-Role model critical agile capabilities and ways of working
-Driving and delivering innovative ideas through agile ways of working; looking at harnessing digital and technological advances that truly benefit our customers
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age