Description
Field Service Technician
Job Summary:
Field Service Technicians are the customer-facing team of the IT organization providing local IT support services in a self-directed manner that is focused on meeting team goals and the goals of the IT organization. A Field Service Technician is responsible for daily break/fix activities, user request fulfilment, PC setup and deployments to end-users, and onsite support for other infrastructure teams.
Responsibilities:
- Onsite break/fix support in both office and manufacturing environments (PC's/multifunction printers/conference room equipment).
- Ongoing operational responsibilities for defined solutions.
- Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
- Execute defined client computing life cycle processes.
- Assist with support of business/sector-specific infrastructure.
- Assist with support and hands-on activities of network and server infrastructure.
- Troubleshoot, assist and work with other IT team members to resolve user support issues.
- Follow and promote defined ticket management procedures including the use of standard ticket management tools.
- Work as part of a team to deploy defined technology solutions to a physical location and business users.
- Participate in project teams that improve IT and business operations.
- Provide user training when necessary.
Qualifications:
- Four years Bachelor's or 2 year Associates degree in IT related field or equivalent years of experience in an IT career.
- Minimum 3 years job experience in IT.
- Broad technical IT knowledge and awareness of industry trends
- Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management
- Advanced troubleshooting skills
- Relationship management and conflict resolution management
- Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8, Windows 10)
- Microsoft Office Suite )
- Microsoft Software (SharePoint, Lync/Skype/Teams, Visio)
- PC Hardware troubleshooting (Dell-HP)
- Printer Desktop/Multifunction (Xerox)