Description
We are currently working with a Charity in London who are seeking a Project Support Officer to help with a series of projects related to their CRM.
The Charity is in the developmental and implementation stages of an exciting business-wide digital transformation programme, which will include the creation of new core business platforms and customer-facing web services. The Project Management Office are looking to recruit a dynamic CRM Project Implementation Officer to join a busy team to provide support across our CRM projects.
This is a new role in the company which will see the post holder working with identified process owners in operational teams to assist with the implementation and embedding of a series of front-line system and process improvements across the business.
Responsibilities:
- Coordinate CRM focused project plans, prioritise tasks and support the teams in implementing new processes and ways of working.
- Work with identified process owner to confirm requirements for project deliverables.
- Proactively monitor and report on overall progress to ensure comprehensive reporting is completed and manage the documentation library on our project management platform for CRM related projects. Provide guidance on optimal configuration options to meet departmental needs.
- Arrange meetings and create agendas including collating and distributing relevant documentation, take notes and actions.
Requirements:
- Experience of implementations of, or process change management in, Microsoft Dynamics CRM.
- Experience conducting process mapping/analysis with operational teams.
- Have a good understanding of working across multiple projects and initiatives.
- Able to work efficiently and confidently with other departments within the business, to obtain and gather relevant information.
- Run discovery sessions with product owners to understand, challenge and define requirements and help to design solutions.
- Demonstrate professional interpersonal skills.