Description
Network Operations Manager - Affalterbach, DeutschlandUrgently looking for Network Operations Manager for a reputed Automobile Company. Multiple Positions in Multiple Locations within Germany.
Candidate must have minimum 3 years of people management experience with direct reports as their performance manager. In-depth knowledge and experience of change, problem and incident management. Must have very good communication / presentation skills and team coaching attitude. Fluent English verbal and written proficiency. Financial understanding in billing, invoices & PO. Project Management skill, SLA Reporting and IT Networks teams management experience is a must.
Required Skills / Experience- Demonstrated operations manager with experience in people management & technical support
- Data Center operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management
- Guide the improvement of processes and procedures on a continuous basis and manage team and staff performance
- Responsible for managing a team of 24/7 operations to provide overall datacenter support in hardware and network equipment
- SLA Reporting and governance
- Customer engagement
- Manage the performance of team(s) of data center operation processionals
- Ensure effective and efficient management of day-to-day data center operations including queue management
- 24/7 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the workflows and through-put for data centers operations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
- Minimum 5 years of people management experience with direct reports as their performance manager
- In-depth knowledge and experience of change, problem and incident management
- Demonstrated communication skill in presentation, open discussion, team coaching
- Fluent English verbal and written proficiency
- Financial understanding in billing, invoices, PO etc
- Project Management skill
- SLA Reporting
Candidates with these skills and technologies experience will be preferred.
- In-depth knowledge on data center operations, processes and continuous processes improvement
- Experience in data center Safety and Security measures
- Data mining/analysis skill
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+