Description
BAU Support Engineer - 2 month Contract - Liverpool (Umbrella only)
An urgent role has arisen for an BAU Support Engineer based in Liverpool for 2 months initially. The successful candidate with be providing local IT support whilst the business is going through a mail migration
* PLEASE NOTE - Candidates must have a Valid BPSS/EDBS/DBS Clearance.*
Job Responsibilities:
- Responding to ServiceDesk tickets within the agreed SLA timeframes
- Setup, deployment and ongoing support of client environments
- Reporting, diagnosing and resolving technical issues within the environment
- Complete/support leavers/moves, including permissions, equipment and systems
- Deploying distribution packages and other software installations via delivery tool
- Checking backups, remediating issues and tape rotation, as appropriate
- Configuration and support of voice/video communication systems
- Day to day support for core Desktop services
- Active Directory and user account management
- General network/phone/server support and administration, including patching
- Provide 1st/2nd line support for business applications on the desktop
- Ensuring desktop systems comply with patching policy standards
- Operate to Cobham policies, procedures and standards
- Support such other commensurate IT projects and activities, as required
Qualification/Experience Required:
- Minimum of 2 years 2nd line support experience essential
- A working knowledge of Windows 7/10 and Microsoft Office
- Phone system support experience an advantage
- Good understanding of networking concepts and technologies
- Microsoft, or other relevant vendor certifications desirable