Description
Our client is a major Telecoms company who are looking for a Salesforce Capability Design Specialist.
The role is flexible on location and is initially for 6 months Inside IR35
Key Responsibilities:
- Translate the prioritized requirement demand of lead-to-order and configure-price-quote processes into functional/technical design within salesforce
- Design the functional/technical capability of lead-to-order process capabilities within salesforce's for Territory Management, Lead Generation, Lead Management, Account Management, Opportunity Management, Configure-Price-Quote, Contact Management, Activity Management, Contract Management, Forecasting, Order Management, and Reporting & Dashboards
- Prototype functional/technical designs within salesforce development sandboxes
- Specify and/or documents functional/technical designs for salesforce development
- Provide functional/technical guidance and quality assurance to deployment & in-life operations
- Provide input into best practice use of salesforce
- Lead design and/or Agile development teams
- Work closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment & in-life operations)
Skills/experience required:
Mandatory
- A deep functional/technical knowledge of the salesforce sales tools & systems
- Knowledge of CPQ tools (ie Cloudesense CPQ)
- Knowledge and API and Integration tools (ie Informatica, Mulesoft, Apogee etc)
- Knowledge of commercial sales productivity drivers (revenue, margin, cost of sale, cost to serve), and the efficiency and effectiveness levers which influence sales force productivity
- Knowledge of Telco product families (Mobile, Voice, and Access/Connectivity) and the product propositions
- Knowledge of Enterprise sales channels
- Knowledge of lead-to-order process journey's across New/Provide, Modify, Renewal
- Knowledge of lead-to-order process capabilities for desk and field sales teams (ie Territory Management, Lead Generation, Lead Management, Contact Management, Account Management, Opportunity Management, Configure-Price-Quote, Contract Management, Activity Management, Forecasting, Order Management)
- Knowledge of sales tools & systems which enable sales to sell efficiently and effectively (ie salesforce, CPQ, UKB/Agent Desktop etc)
- Knowledge of data components which enable lead-to-order process capabilities (ie Account/Customer, Contact, Item, Price, Assets, Usage, Contract, and Activity)
- Knowledge of estimating time, effort and cost for the design & development of process capabilities within salesforce sales tools & systems
- ADM-201
Preferred
- ADM-401
- ADM-501