Description
My client is looking for a Specialist User Researcher for an initial 12 month contract inside of IR35.
Why this Job Matters:
In this job, you'll be accountable for providing best in class digital customer insights to ensure the teams design the best experiences for customers and advisors. You will also be leading others across both the Alliance 'chapter' but also speci c skill 'guilds' of expertise de ned by and supporting the Head of Research & Accessibility including providing direction for & mentoring others across the team.
The exact digital products in the scope of any of our roles will evolve over time. We will assign you to an alliance based upon a combination of your background, your development needs and interest and the business need.
What you will be doing
*You will be accountable for being the con dent, objective voice of our users. Relentlessly chasing needs based innovation and producing world class quality experiences.
*User Research Capability - Drive adoption of multiple
user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams. Responsible for implementing the research strategy, and inputting direction from ndings back into the wider Digital strategy (working with the group insights team when appropriate).
*Collating and joining up - Responsible for collating
ndings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research ndings across Consumer Digital
*Implementing ndings - Responsible for ensuring
research is providing actionable recommendations for continuous improvements the products
*Internal improvements - Implements both generative
and summative digitally focused research. Continuously improving the practice and deployment of user research across the Consumer Digital team.
*Accessibility - Continually nding experiences that are
digitally excluding using your technical experience, knowledge of all aspects of accessibility (including blindness, mobility, speech and cognitive impairments) to drive change across Consumer, coaching teams on best practices.
*Design Team - You will be a Design team chapter & guild
lead. Responsible for driving forward our ways of working, coaching others in the team and supporting the managers (but not formally line managing) while still excelling as an individual contributor to ensure we have a happy team, great products and happy customers. You will be a key consultation point across the team and a proactive member of the department.
Skills and Qualities Required for the role:
A spectrum of technical expertise across the following skills (with a specialism in some areas):
*Behavioural science & psychology approach - a
relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods
*Qualitative user research & usability testing -
discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
*Quantitative behavioural analysis - feeding data &
analytics into the qualitative process to drive further understanding of users actions
*Formative and summative user research activities -
including exploratory methods, interviews, ethnographic studies, surveys, mental modelling, card sorting, etc
*Behavioural science approach of the digital team
members - running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
*Running the lab facilities and capability - enabling
large scale daily user research
*Accessibility & inclusive design - Ensuring assistive technologies are a key part of regular research and testing activities
The following qualities:
*Exceptional collaboration and communication skills with an intrinsic ability to turn complexity into simplicity.
*Lean approach to action; continually nding ways to deliver more value to the customer and the business with less e ort.
*Strategic thinking and planning; driving e cient ways of working, looking to make a best in class design team and operating model.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.