Description
A Content Designer is required for a 4 month contract initially remote then London based when Covid restrictions are lifted. Please note that this role is Inside IR35 and will require working via an FCSA accredited umbrella company.
Essential Skills and experience:
*Experience working with NHS service standards. You will be expected to help review and create content on a citizen facing journey. In addition to this they need to provide support to the call centre team reviewing and refining call centre scripts.
*You must be confident working with stakeholders and in particular clinical teams translating medical terminology into citizen friendly content.
*The role is Content designer for contact centre agent system and citizen facing system within the contact tracing service design team. Working closely with user researchers, service designers and interaction designers. take a problem a user has or a task they want to do, then present the information, Content can be audio, video, a diagram or a map, for example.
*The content design will ensure user interface (UI) text is clear and easily understood. Make the user journey intuitive ensuring appropriate content is shown to a user in the right place and in the best format, Incorporate new content changes into the service without disrupting user journeys.
*The content needs to aim to meet a young reading age in order to ensure accessibility, They also need to consider health literacy.
Nice to have skills:
*Able to understand health information
*You will be expected to create content and work with the interaction design to prototype the new digital service and also call scripts.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.