Description
Digital Change Management -Business Change Wave lead is required by automotive client for a year long contract. A As a business change wave lead you will be critical in leading the change of a successful reginal roll-out for a finance business process outsourcing project.
Key responsibilities:
Delivery of change plan and reporting:
- Working closely with the global change and transition teams, manage and execute the regional change plan
- Attend relevant governance meetings and report on, and present change management activities and progress
- Manage local risks and issues and escalate as needed
Stakeholder assessment and management:
- Identify, maintain and engage local stakeholder groups (eg key stakeholders and suppliers)
- Work with the regional Business Lead(s) and client Change Lead to manage activities locally
Manage communications
- Identify the key regional communication channels, and execute the regional communications plan in alignment with the global communication plans
- Adapt communication artefacts to meet local needs, and arrange translation communications for local use, if required
- Work with the local team to disseminate the key communications in alignment with the global communications plan
- Identify issues, make recommendations and create locally needed communications as needed
- Update FAQs and QRGs for local use; create additional Q&A as needed
- Engage with local teams to solicit feedback and manage concerns or issues