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Job Description
Overall Experience (in yrs.) :10 plus plus years

Location : Johannesburg(ZA),South Africa

Technical skills (Required – Must to have)

10+ years of experience in customer facing roles.
Working knowledge of EUC operations including Remote support and Deskside support
Know how on ITIL Framework
ITIL Certification would be recommended
Experience in Stakeholder management
Experience in Partner management
Proven Customer Service skills
Excellent written and oral communication
Area of responsibilities : · Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.

· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.

· Work with PMO on short/long term IT Project implementations

· Work with Delivery SPOCs and client Business users on IT requirements

· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations

· Vendor Contract and License Management

· Implement Service improvement and Transformation initiatives

Language skills needed :English

Salary : Upto 700R per day based on role and experience

Job Type: Full-time

Salary: Up to R700.00 per day
Start date
2021
Duration
n.a
From
Published at
06/01/2021
Contact person:
Kirubanandam Swayamprakasam
Project ID:
2126998