Infra –Senior Project manager-SIAM

State of Karnātaka, Bengaluru
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Job description
Overall Experience (in yrs.): 10 plus plus years
Location: Bangalore-India
Skills :SIAM, Service Management

Technical skills (Required – Must to have)
10+ years of experience in customer facing roles.
Working knowledge of EUC operations including Remote support and Deskside support
Know how on ITIL Framework
ITIL Certification would be recommended
Experience in Stakeholder management
Experience in Partner management
Proven Customer Service skills
Excellent written and oral communication
Language skills needed

Area of responsibilities
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at across geographies.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team for coherence with Business requirements.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
· Vendor Contract and License Management
· Implement Service improvement and Transformation initiatives

Contract length: 12 months
Job Types: Full-time, Contract
Salary: As per Market Standards
Start date
Published at
Contact person:
Kirubanandam Swayamprakasam
Project ID: