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Job Title: Environmental Services Manager
IR35 Status: Inside

The development and delivery of frontline services in accordance with the corporate approach to Environmental Services, so that service delivery is targeted to meet customer needs and areas of greatest impact.

Principal Responsibilities:
  • To represent the service at Area Committees and report on the development and implementation of Environmental Services.
  • To work with Area Committee, customers and partners to shape service delivery to meet local requirements.
  • To ensure the development of processes and to lead operations delivering all services in line with council priorities and objectives, as well as legislative and environmental requirements.
  • To manage service resources to ensure a value for money service is delivered, in line with Council standing orders and financial regulations.
  • To ensure the health and safety of employees and others, implementing safe systems of work, monitoring of inspection regimes and continuous review, identifying and managing associated risks, taking necessary actions and implementing revised procedures in accordance with corporate/directorate health and safety policy.
  • To co-ordinate service delivery with partners to maximise expediency and efficiency.

Key Accountabilities:
  • To work with elected members and service delivery partners to develop, implement and review the annual strategic work plan, in line with agreed neighbourhood priorities.
  • To manage and support members of the team by providing leadership and direction to staff, translating service objectives for staff through performance review and monitoring achievement.
  • To manage risk and business continuity planning.
  • To maintain and develop meaningful communications and working relationships with other Services, Directorates, Councils, External Agencies and National Bodies to ensure that the service is at the leading edge of innovation and changes.
  • To ensure the functions of the service are effectively co-ordinated and deployed including the development and use of technology in front line services.
  • To undertake the supervision of winter maintenance services and attend call outs as required by the exigencies of the service, which will require work outside of normal working hours.
  • To advise on appropriate public events and activities and to assist in the organisation of such events.
  • To ensure appropriate use of legislation and other powers to improve local environmental quality.
  • To hold or attend relevant user group meetings eg Residents Associations, Friends Groups and LMAPS and provide advice on complaints, ideas and proposals for improvement.
  • To provide a structured and co-ordinated staff training plan to assist in attaining the strategic objectives of the service.
  • To demonstrate a commitment to continuous improvement.
  • To promote and champion a positive culture that reflects the Council's values.
  • Comply with the principles and requirements of the Data Protection Act 2018 and GDPR in relation to the management of Council records and information and respect the privacy of personal information held by the Council.
  • Comply with the principles and requirements of the Freedom of Information Act 2000
  • Comply with the Council's information security standards, and requirements for the management and handling of information; Use Council information only for authorized purposes.
  • Carry out duties with full regard to the Council's Equality policies, Code of Conduct and all other Council policies.
  • Comply with the Council's Health and Safety policy, rules and regulations and with Health and Safety legislation.
  • Comply with the principles and requirements in relation to the management of Council records and information; respect the privacy and personal information held by the Council.

Experience & Education
  • Degree level or equivalent or relevant qualifications in horticulture, waste management or business management or have extensive experience of working in environmental services
  • Proven track record of achievement as a senior manager.
  • A proven track record of delivering outcomes through leading, motivating, managing and empowering teams.
  • Evidence of success in establishing a strong performance culture including effective performance measures, the evaluation of service quality and improving service delivery.
  • Substantial experience of all aspects of customer service.
  • Legislative and environmental requirements of the post.
  • Experience of successfully performing some of the areas of responsibility associated with this post (waste management/recycling/winter maintenance/grounds maintenance/street cleaning)

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Start date
Elevate Direct
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