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1st line IT Service Desk support - North West England

*URGENT New Role*

Job Description

  • Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
  • Multi-Lingual effective and fluent communication in Italian and English (native/fluent Italian, fluency in another language like French or German would be desirable)
  • Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
  • Research and resolve more complex Field Sales and Scientific application and business process issues.
  • Analyse and identify trends in issue reporting and devising preventive solutions.
  • Log and manage incidents and requests.
  • Use trending data to generate and/or update knowledge database.
  • Collaborate with business in application testing, upgrades and deployment.
  • Multi-Lingual effective communication in Italian and English towards every potential client base and audience. Fluency in another European language like French or German would be desirable but not essential.
  • Ad-hoc translations
  • Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:


  • PC desktop and laptop hardware configurations
  • Windows Operating systems (Win7)
  • Microsoft Products
  • iOS
  • Remote connectivity (VPN)


  • Demonstrated ability to troubleshoot and analyse computing issues.
  • General understanding of Service Desk Operations; including tools, processes and methodologies.
  • Ability to explain technical information to clients, management and peers with effective verbal and written communication.
  • Experience in Customer Service environment.


  • Prior related work experience in a technical support environment, and/or a Service Desk environment.
  • Experience supporting Life Sciences is a plus

Please send your CV to Ahmed or Naheed or call to discuss further. Excellent long term freelance assignment, or a Permanent Career with Salary & Benefits.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply

Start date
ASAP & 4 weeks notice considered
6 months + extensions
Contracts IT Ltd
Published at
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