Description
Hays ist ein weltweit führender Personaldienstleister, der sich auf die Rekrutierung von Spezialisten konzentriert - sowohl für den Projekteinsatz als auch für Festanstellungen und auf Zeit. In Deutschland, Österreich und der Schweiz vertrauen mehr als 600 internationale Topunternehmen auf unsere qualitätsgesicherten Prozesse, wenn Sie Experten suchen.For our client, a global pharmaceutical company, we are looking for an
IT Supporter (50%) (m/f)
Referenz: -en
Beginn: 08/11
Dauer: 24 MM
Ort: in Basel region
Branche: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Ihre Aufgaben:
- Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed software and hardware platforms supported by IT.
- Analyzes simple to moderately complex inquiries, resolves problems when possible and/or determines appropriate technical area or information system group to resolve problems.
- Consults with IT professionals when the appropriate course of action is unclear.
- Alerts user community when a major problem is suspected.
- Follows up on specific inquiries or requests to ensure user/customer satisfaction.
- Reports procedures and makes suggestions for improvements.
- Applies knowledge of overall systems & landscape as appropriate.
- Performs related duties as assigned.
- Deliver IT training courses to researchers.
- Ability to handle multiple requests simultaneously.
- Professionalism and confidence to interact with researchers.
- Contribute to helpdesk procedures.
Ihre Qualifikation
- Degree in computer science.
- Minimum of 2 years of IT support experience within an industry.
- Some degree or experience in a scientific discipline, engineering or mathematics would be desirable.
- Support function experience within Pharmaceutical or scientific environment would be desirable.
- Training experience would be desirable.
Skills:
- System Administration/Support C/S
Keywords: IT Support